Customer Care Manager

At Reliant, we’re seeking an experienced Customer Care Manager to lead our customer service team. In this role, you’ll oversee daily operations, ensure customer inquiries and concerns are addressed promptly, and implement strategies to enhance customer satisfaction. We’re looking for someone with exceptional leadership abilities, strong communication skills, and a passion for delivering outstanding customer experiences. If you’re ready to play a pivotal role in our company’s success, we encourage you to apply and join our dedicated team.

Key Responsibilities:

• Increase customer satisfaction and retention
• Analyze customer feedbacks and reduce complaints
• Manage channels phone, chat, email, social media etc..

Requirements:

• BBA, BS(Marketing) or relevant degree
• 5+ Years in customer services management